SHIPPING

SHIPPING WITHIN THE U.S.

We offer free ground shipping on all full priced orders over $150. Discounted orders are subject to separate discounted shipment fees.

Returns are always free. For a closer look at UPS Ground transit times, have a look at the map below. We’re unable to ship to P.O. Boxes at this time.

Once your order ships, look out for a confirmation email with tracking information. All online orders do not require a signature. Use the UPS tracking number you receive to track domestic shipments through www.ups.com. You can always check the status of your order by logging into your account, too. And if you don’t receive your shipping confirmation within three business days of placing your order, reach out to our customer service team  info@exumausa.com

If you have reason to believe your package has been lost or stolen, please contact UPS to initiate a lost package investigation. Once the investigation is completed, please contact our customer service team with the resulting report.

You can choose to expedite your package for a fee, according to speed of delivery and your order total.

EXCHANGE RATES

Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by Boxzooka and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.

Isaora.com updates exchange rates in real time, throughout the day. You'll receive a message if exchange rates have been updated while you're shopping and you will have to start your order again.

DUTIES & TAXES

International taxes, tariffs and value-added tax (VAT) will be calculated and displayed at Checkout. They are based on the purchased merchandise's country of origin, or manufacturing, and the classification of that merchandise in accordance with a harmonized system used by the countries that Boxzooka supports. In most cases, you will be required to pay these charges during Checkout.

When the charges are paid at Checkout, the order total (merchandise landed cost) is guaranteed by EXUMA USA and you agree to the DDP (Delivery Duty Paid) Import Terms and Conditions below.

EXUMA USA guarantees you will not be required to pay any additional Duty or Tax fees at the time of order delivery and you will receive your order much faster than if you did not prepay the duties and taxes.

DDP IMPORT TERMS AND CONDITIONS

As the shopper purchasing product on the website www.isaora.com I hereby I authorize the (Exuma) to import the goods on my behalf. Further I agree that (Exuma) may delegate the obligation to import the goods on my behalf to a subcontractor (e.g. customs broker). If I elected the DDP option at checkout I acknowledge that have agreed to pay the taxes & duties in addition to the purchase price of the goods.

PAYMENT METHODS

Shipping Options & Charges

International shipping costs will be calculated and guaranteed by Boxzooka based on the items you are purchasing, your chosen shipping method and your shipping destination.

International customers may ship to multiple addresses by placing a separate order for each shipping address. We can't ship single international orders to multiple addresses at this time.

SHIPPING TIMELINE

Once your transaction is complete, we will fulfill the order within one business day for export from United States or Turkey. EXUMA USA then ships your order to its final international destination.

Most in-stock items will arrive in 3-5 business days for Express delivery and 3-10 business days Standard Expedited for delivery. You'll see shipping options when available, specific to your destination, in the International Checkout when completing your purchase.

Please note that shipping windows are estimates and delivery dates cannot be guaranteed.

INTERNATIONAL RETURNS & EXCHANGES

Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are non- refundable. Original shipping fees and duties/taxes are nonrefundable.

For a product refund please mail your item(s) to EXUMA USA. EXUMA USA will credit your account when it receives the merchandise. You will also receive an email to confirm that the return has been completed.